Payment status directly affects resource safety and access.
Understanding these states helps you prevent avoidable outages or deletions.
Subscription statuses
trialing: trial access before a paid cycle starts.active: normal operation.active with scheduled cancel: subscription stays active until period end.past_due: payment issue detected; access continues while payment is corrected.unpaid: payment retries exhausted; grace countdown is active.canceled: subscription ended and resources are considered closed out.
What happens at unpaid
When status becomes unpaid, Minenet starts a 7-day grace workflow.
During this window:
- warning/reminder emails are sent,
- in-app warning messaging is shown,
- urgent billing correction is required.
If unresolved by the end of grace, resources are deleted.
Unpaid deletion is permanent. Treat unpaid warnings as immediate action items.
Grace timeline
- Day 0: grace starts and payment-failed email is sent.
- Day 3: reminder email is sent.
- Day 6: final warning email is sent.
- Day 7: grace expires, deletion workflow runs, and resources-deleted email is sent.
If subscription status returns to non-unpaid before expiry, active grace workflows are canceled.
Recommended recovery checklist
- Open your billing page immediately.
- Fix payment method and confirm subscription returns to active.
- Verify team status no longer shows unpaid.
- Confirm critical resources are healthy.
Preventing future incidents
- Keep billing contact details current.
- Use alerts and recurring billing checks.
- Keep a reasonable spending limit and capacity plan.
